Investment in the workforce is vital for high quality care. However, identifying whether or not this investment has been successful in delivering improved productivity is far from straightforward. Skills for Care and Development funded a project whose overarching aim was the development of a framework for evaluation that would enable employers and other stakeholders to measure the impact of workforce development on care home productivity. The objectives were to answer a number of research questions.
We developed a model that provided us with a set of expected relationships between the characteristics and investment in the workforce, and quality and outcomes. This identifies key factors that we need to establish in order to link outcomes for residents to workforce development, including: level of resources available; workforce characteristics; staff motivation, attitudes, knowledge and skills; conditions of employment; and motivational context, including organisational characteristics.
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